Shipping and Policies |
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PAYMENT: We accept MasterCard, Visa, American Express and Discover. We also
accept Money Orders and Cashiers Checks. Please, no personal or business checks. Virginia residents pay applicable 5.3% sales
tax. SHIPPING: Please be advised that we DO NOT SHIP to P.O. Boxes or APO/FPO addresses.
The Shipping Department is CLOSED for the WEEKEND and PUBLIC HOLIDAYS. Merchandise ordered on Friday
after hours will be shipped within the next regular business day. Domestic Buyers: pay a flat fee of $6.95, which includes shipping charges and a handling fee to cover the cost of packaging
materials, labor, etc. If this item is a part of an order with other items in the same box, the additional shipping cost for
this item will be reduced to $3.50. Canadian Buyers: Shipping and handling charges to Canada
are $25.00. If this item is a part of an order with other items in the same box, the additional shipping cost for this item
will be reduced to $5.00 each. Tariff, Duty, GST and Other Taxes are additional and will be collected at time of
final delivery and are the responsibility of the buyer. We prefer not to ship internationally due to the possibility of delivery
problems. If an international buyer bids on and wins one of our items, the International Flat Rate per
item is $50.00. PLEASE NOTE: ALL INTERNATIONAL SALES ARE FINAL, NO EXCEPTIONS. We want your item to arrive safely! All items
are shipped USPS First Class, at our discretion, unless otherwise specified. Insurance is at the option of the buyer. Notice
to Virginia buyers: All orders - even those sold to buyers in the immediate area - must be shipped via our normal
channels. Unfortunately, we can not accommodate will-orders. DISCLAIMER: We have done our best to accurately
describe the features and condition of this item. If you are uncertain, please ask questions before purchasing the item. We
will do our best to reply promptly and answer questions honestly to the best of our ability. Please do not make a purchase until
you are satisfied that your questions have been answered fully. PLEASE READ THIS IMPORTANT NOTE: We are a luxury retailer committed to the highest degrees of honesty and customer service. All
of the items we offer are NEW unless otherwise noted. ALL ITEMS ARE FREE FROM NICKS OR SCRATCHES and are
in MINT CONDITION with the ORIGINAL BOX AND DOCUMENTATION unless otherwise noted. A WORD ABOUT DIAMONDS
AND PRECIOUS STONES: Carat weights, stone clarity, and color are determined using standard gemological measurements, gages,
and calculations. In many cases, we contract with an independent gemologist to evaluate our items. We do not take stones out
of the mount to evaluate them, and therefore all measurements contain a small degree of possibility for error. A WORD ABOUT
GOLD AND SILVER CONTENT: If an item is stamped or marked regarding the carat content or purity, we use that in our description.
If we cannot find a marking, we will test the item and use the results in our listings. We do not stamp or mark jewelry. When
we describe an item as solid gold, we are referring to the gold content (solid as opposed to filled or plated). BUY WITH
CONFIDENCE: If there
is a problem with your item, we will accept a return for an exchange, credit, or repair, at our option, within 3 business
days. You must contact us to request a Return Authorization Number prior to returning an item. Any item received without a
Return Authorization Number will be refused and returned to the sender. Items must be in their original condition, not worn,
used, or altered. We do not reimburse the return shipping, ring resizing fee, or other auxiliary charges. Any exchange, credit
or refund issued will be in the amount of the original price paid less shipping, handling, insurance, other fees and a 20%
restocking fee. We reserve the right to refuse any exchange, credit or refund if we feel this policy is being abused. |
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Home About Us Shipping & Policies Testimonials Map & Directions Specials Coupons Refer a Friend Contact Us Affiliates Watch
& Pen 1001 East
Main Street, Suite D Richmond, Virginia USA 23219-4029
Phone: (804) 648-6338 Fax: (804) 622-3722 Facebook: www.facebook.com/watchandpen Twitter: @watchandpenllc Google Plus: Watch & Pen Watch & Pen is an Authorized Dealer for every
brand for purchase on this website. All Registered Trademarks
used are the property of their respective owners. Copyright
© 2004-2013 Watch & Pen, LLC. |
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